Disgusting, and a difficult read.
For the nearly ten years they were operating, none of the centres ever met minimum quality ratings.
Are these ratings public? Not that it would make it okay, but at least gives people half a chance of avoiding scum like this.
Anyway, once again the issue with relying on private companies that only care about money to manage something so important reveals itself.
This is such a dangerous combination. Success combined with stupidity seems to breed arrogant people that have never had a deep thought in their entire lives (nor do they believe they need to, given their success). Usually these types defer to some sort of homespun "common sense" no matter the topic at hand.