Australia

Woolworths is really shooting themselves in the foot the past few years. I used to have DU and regularly shop with them through either delivery or direct-to-boot. I signed up for Woolies Mobile because they had a really great year-long plan, and loved taking advantage of DU + my once-monthly 10% discount from Woolies Mobile to do a big shop online.

And they'd be my preference to go to for in-person shops, too, due to Scan & Go.

Then they announced, about a month after I had renewed and paid for my second year of Woolies mobile, that you can no longer use your 10% discount in delivery or direct-to-boot orders, it has to be in-store. I have no idea why they would do this, since I can easily do a much bigger shop online than in-store, but oh well. I cancelled my DU subscription and switched to shopping in-store more often. Scan & Go was pretty fucking awesome anyway.

And then last year I moved houses. I previously happened to live right between two of the only 17 stores in Queensland that had Scan & Go, so I had just assumed that it was ubiquitous, but I moved and none of the stores near me had it. I was disappointed but figured it'd come sooner or later. But then just a month or two after I moved...they killed off Scan & Go. It shut down entirely in about half the stores that had it (including one of the two I used to be near), and they removed the ability to pay in the app from the rest.