this post was submitted on 26 Feb 2026
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238
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 7 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
92 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] binarytobis@lemmy.world 40 points 3 hours ago (1 children)

As a customer, I would feel much more comfortable talking to someone who doesn’t sound like they have a gun to their head.

[–] PancakesCantKillMe@lemmy.world 3 points 57 minutes ago

In my younger days, I worked for U-Haul. They had these preloaded speeches you were supposed to adhere to when someone called. I am sure they felt it maximized sales. One for trailer/truck rental, another for storage, etc. I never liked acting as a robot, so I free-formed the calls (I'm a people person!). I was/and am quite customer focused, so I was good at answering the phone. Up until I got fired for not following the canned company diatribe. They had a call center dedicated to calling around the country to test employees. I failed twice.