this post was submitted on 12 Mar 2026
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Ticketing systems are useful. It's not really all that practical to carry all that workflow and prioritization info as metadata on a version-control system. And some devs might think it's unnecessary, but that's because they're sheltered from all the higher-level planning, resourcing and portfolio management that they never need to think about.
I think the person you were responding to meant that the execs were not useful (see the parent comment), or at least not as useful to the overall enterprise as their salaries would have lead you to believe, in comparison to a standard developer.
Yes workflow systems are useful. Jira is a bad implementation to a good idea. It might help if they listened to feedback from people who actually used their software to improve it. Tbf they do make some good changes occasionally, like adding dark mode (which isn't perfect but also it isn't nothing).