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Huh maybe it's cultural but I have totally encountered this with older people. Any time there is a ticket or info booth like at a train station, they are either staring or doing something else and I never know if I'm interrupting something. It's the best when they fiddle with something looking very busy, and then they look at me annoyed that I'm not saying what I want from them.
It appears the same but it's a different thing entirely. The older people are confused because they've been doing $THING the same way for 30 years and now $THING has changed and they're struggling. I think that's natural, and also kind of agree with them, because all these "self service kiosks" that are replacing people fucking suck ass by comparison to a live human being that is capable of thinking beyond a few decision trees.
The thing being talked about here is where people take jobs working customer service, where 50% of their job is to be a resource to the customers coming in that may have questions or need assistance, but are annoyed that they're being asked to be a resource to the customers coming in because who fuckin knows why, and are displaying their annoyance by not being a resource to the customers coming in and staring at them like somehow they're at fault for being a customer ruining their day for walking through the door.
So what if there are signs on the ceiling that say "Restrooms"? If someone in their 70s comes in and asks where the restrooms are, why is that so bothersome? I mean, if that's the hardest thing you're dealing with in your day to day count yourself lucky because kid, it ain't gonna get any easier as you get older, not by a fuckin longshot.