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Yes. I encountered it a few times this year, but never really noticed it prior to '24.
I have literally had to yell at gen z baristas and shop clerks to get their attention, they are just ZONED OUT. Like you walk up to the counter and they are two feet away from you and don't acknowledge you unless you break them out of their spell they are in. They are terrible with taking orders too.
I've also had it training new hires at work who are under 25. They simple cannot focus and zone out, and then totally forget everything you just trained them on a day or two ago.
Hey man if you're going around yelling at service employees I think it's clear who's in the wrong.
It's like you didn't read the message and understand the context.
It's like there's never a good reason to yell at anyone, let alone a minimum wage service employee who's barely scraping by.
if you aren't serving people you aren't doing your job. do your job and stop spacing out when someone wants to buy something from you. If you don't show basic decency and respect for your customers, you shouldn't be surprised to get any back.
Also we have had to fire many of our gen z employees because they can't learn and the break rules. Clearly we are in the wrong for requiring our employees actually have to do their job and do it according to company policy and the US legal requirements! How dare we impose the law on them man! They should totally be able to just do whatever they want, whenever they want, as poorly as they want, without any consequence.
Gen Z and I work in customer service. The average consumer has become such an entitled, idiotic, immature prick that you cannot reason with. Guess what age range these pricks tend to be?
If people are consistently breaking an internal rule, that means the rule should probably be looked at. I work with gen z, I manage gen z, they're just people that society has kicked in the balls over and over and over again and their will to do anything has been eroded since they were conscious. Their primary social years cut off in the middle of a global pandemic. Maybe work with empathy and someone will want to work with you.
the rule is work 40 hours a week and do not travel out of the country while working for us.
we have had to fire 6 people in the last 12 months failing to meet both these very basic 'show up and don't be an entitled idiot' rules.
Idk how strict you guys are with the 40 hours a week. Does 39 count? 38? 35?
I also struggle to see why travelling out of the country is not allowed. Unless it's some sort of really secretive and sensitive work, why can't employees leave the country? Are we talking vacation? Time off?
40 hours is 40 hours. it's not that hard of a concept. slacking off gets you fired.
and it's breaking company policy and USA law to work overseas. it is sensitive work that is under constant threat by attackers.
but slack jawed gen z people can't take themselves or our very serious work, seriously.
And do you pay them enough to deal with bullshit?
If you're not paying enough to motivate them, and you don't make the experience of working enjoyable, of course you're going to be stuck with the worst of the worst employees. They sound like they don't want to be there, if they had any motivation they'd probably spend it looking for a better job
our job has no bullshit. all they have to do is do the work. and they can't do it and not fuck up it. so they get fired.
10 years ago we never fired anyone. 5 years ago, we never fired anyone. the last 3 years we have had to fire 12 people all under the age of 25 because they fuck up repeatedly and refuse to cooperate when they are warned. they also violated common sense rules, like if you work from home, you can't travel and you still have to turn in your work on time. and yet they fail to do these things.
stares