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I think it's that they lack environmental awareness because they are so used to staring into a screen all day. Like their brains lack the trained ability to be constantly over viewing their surroundings and using peripheral vision.
It also sucks because to get their attention you have to raise your voice or otherwise startle them to get their attetention, which like the other person said, makes it awkward and probably makes you seem hostile or demanding... when you basically have to be rude and demanding to get them to acknowledge that you want to place an order when they are literally face to face with you... but they are just spaced out.