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I'm going to take a shot in the dark and assume it's been about 20 years since you have been a young 20-something? I'm not Gen Z, I'm old enough to remember a pre-911 America. I get on to my girlfriend all the time for this same thing. Yes it is their job working in customer service to make your experience pleasant, but it's also hard to take pride in the work that you do when your employer offers no health benefits, pays you poverty wages, and the cost of everything is constantly on the rise.
The material conditions in which they are growing up are very different than what were present when we were. This kids/young adults do not know what it is like to live in a world without the constant threat of terror or an endless stream of information that seeks to use our anxiety and outrage to keep us engaged.
Have some empathy and try to put yourself in their shoes. I'm well established in my career at this point, and I can't imagine how hard it must be for someone fresh out of college now. If I had that much student loan debt and couldn't find a job using that degree; I'd be mentally checked out making someone's coffee too. I'd be thinking about how the hell I'm going to pay back those loans.
No, 10 years. I have dealt with all the crap you are whining about. I worked for 'poverty wages' until I was in my mid 30s. And yet I never felt I was in poverty... weird. Maybe because I didn't expect to travel, to party, and to own the latest electronic gadgets... because yeah any wage is a poverty wage when you spend more than you make, and you don't save and invest.
It's hard to take pride in your work when you're whiny, entitled, and refuse to take responsibility for yourself, yes. I worked customer service jobs since i was 14, they are ridiculously easy and bare minimum effort. They are not hard back-breaking work, nor are they cognitively demanding. Acting like it's some heroic difficult job to sling coffee or sell clothes is just sad and disrespectful to people who actually have difficult jobs.
I am so sick of being told to have 'empathy' for entitled lazy people who think they are owed a six figure job for doing the bare minimum. I'm glad you think life is so 'hard' for them. I don't. I am not very far removed and I interact with them regularly and a lot of them are just lazy entitled nitwits, a lot of them just depended on the bank of mom and dad. I was help paying family bills at the age of 16 and many of them are still in their 20s and 30s, financially dependent on their parents. It's pathetic. Nobody owes them anything. They have to go otu and actually make an effort.... and funnily enoguh... the gen z kids I know who are making an effort at life... are succeeding and happy. They get jobs, promotions and move up the ladder. They save rather than spend recklessly and they invest and they... become financaily stable and independent?
Nobody is going to become financially successful or independent when they take their 40-50K a year job and blow 10-20K of it on ubereats, traveling, and boozing. But boy do the people who do do that love to whine about hard and unfair and awful life is.