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This happened to me when i switched too. I had to do a bunch of troubleshooting and eventually had to open a support case with my carrier, which got escalated to tier 3 before someone knew what was wrong.
I had to manually enter the APN settings for my network because the ones it pulled when it checked in were completely wrong.
No normal person is going to fuck around enough to get that to work. They'll just upgrade their device to whatever the latest model is.
Oh, even with the factory operating system apn settings are something that I've needed to configure before just to "bring my own phone" to a carrier... which yeah, is also not something the average user does. Most just walk into the carrier store and go "that one please ๐".
Oh wow maybe I just had more luck in my internet searches, but I found the manual APN input as a solution a long time ago on like XDA forums I wanna say?
I think part of my problem there was I was on a small, then-independant carrier, so that information was not published anywhere publicly.
The carrier has since been bought up by one of the big 3 here and at that point documentation got a lot better, but all the perks they had evaporated.