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Working on the helldesk of an internet provider in the early 2010s.
Dude had our bog standard account and tried to claim he was our biggest customer.
Really mate? You aren't a university, you are a mum and pop shop that got shafted by our competitor and we came in and rescued you.
I like that maybe-typo :)
Coming from someone over a decade past helldesk work, it wasn't a typo.
My favorite were university parents who were so sure they were legally allowed to look into their (under 18) kid's grades and shit, and really did not appreciate that we did not give a fuck who they were if we didn't have sign off from the student (and even then, we told them to fuck off and go to the admin building cuz we ain't authorized to give you access to a fucking thing).
I don't get it, why can't parents know what their under 18 kids grades are?
Because (generic) you have no right to your child's information when attending higher learning institutions, no matter your child's age per FERPA. As it was explained to me, when attending higher learning institutions, it's understood that the child is basically an adult and should be treated as such, which affords them the right to privacy, even from their parents. They can authorize you if they so choose, but it's their choice.
Having heard the arguments I got from helicopter parents, it's much needed. The amount of grief I got from assholes who couldn't be bothered to talk to their kids was insane (especially the kids who had a note on their account to not let anyone do phone resets because parents were willing to impersonate their kid to IT to break into their account)
Thanks. Can't wrap my head around the concept, seems like a major cultural disconnect to me.
It's intentional.
Much like calling management manglement. Because let's be fair they are there to mangle up your job to make them look better for the next quarterly bonus.
My phone has given up on trying to correct it.
It's a somewhat-common slang term. Wiktionary has an entry, but it's poorly attested there; you'll see actual examples if you use a search engine.
Former helldesk employee from the mid 1990's here. Thank you for serving.
I had one that did this. Dude bought 10 years worth of dial-up access in 1995.