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I had a colleague say something like "we are bit short staffed so thanks for being patient" which just pissed up this entitled woman who then started spouting about how she worked in HR and she wanted to know who the manager's name was. Just going on and on and eventually I just yelled out who the name of the manager was, which somehow short circuited the diatribe. Somehow she was one of those people who could become offended by a genuine "thanks for the patience".
Im a bit conflicted on this. When service is usually good and its not going as well as it should a thanks for patience is a nicety. If it keeps dragging on and become severe it becomes sort of a. Hey worry about getting work done and pairing down the que and don't worry about apologizing for it as its gone beyond a minor inconvenience. Its time for magement to think about vouchers or something. Then also you get all the businesses now, especially with phone support, who under staff and so thanks for your patience is just business as usually as they intentionally provide poor service (not the individual people its the company that has a policy of doing it poorly)
It wasn't even bad service. We sold watches. It was the sort of "I will help you as soon as I am done with this customer" thing.
yeah I mean if the wait is to long in that scenario then leave. When I go places I just see a line and am like. nope.