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Do all banks just work this way? (lemm.ee)

submitted 5 days ago by muusemuuse@lemm.ee to c/asklemmy@lemmy.ml

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I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It's been about a year and they are still sending me bank mail for a person I've never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems.....wrong. I'm alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I'm honestly considering switching to a credit union over this.

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[–] baronvonj@lemmy.world 31 points 5 days ago (17 children)

Write "return to sender, wrong address" on the envelopes and drop them back in the mail.

[–] Grunt4019@lemm.ee 6 points 5 days ago (7 children)

Not OP, but live in an apartment, we don’t have any place for outgoing mail, so I need to write in on the envelopes and drop them in a random mailbox?

[–] bonsai@lemmy.dbzer0.com 16 points 5 days ago (1 children)

If you are in the US, yeah you can drop it in any USPS public dropbox or store iirc

[–] TheWolfOfSouthEnd@lemmygrad.ml 3 points 5 days ago

FWIW, this is true of the U.K. too. You could also try speaking to your postie.

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