this post was submitted on 28 Aug 2026
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Steam Hardware

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Instant power loss as soon as unplugged

No recent drops or bumps that I can recall

SteamOS reports 100% battery and healthy

Opened it up and reseated battery connections, everything looks ok but no dice

Claude guesses it's still a failed battery but don't want to drop $130 on a guess, any other suggestions before I buy a new battery?

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[–] rabber@lemmy.ca 1 points 9 hours ago (1 children)
[–] seang96@spgrn.com 1 points 8 hours ago (1 children)

14 years now. Got the og deck pre-ordered in first couple months. Used a ton when my kid was born and then stopped for a while and at some point the motherboard died, probably 18 months in.

Used it enough the case had the classic heat fracture on vents too. Repair center called while I was busy at work and stupidly okayed replacing the case lol. Bulk of the cost was mobo I'm sure.

[–] rabber@lemmy.ca 1 points 7 hours ago (2 children)

Hmm I was thinking they might look at account age given these cases. Maybe not. My account is 18 years old

Have you spent a lot of money on steam?

I am just curious how they determine one RMA free vs not the other.

[–] seang96@spgrn.com 1 points 37 minutes ago

My guess it depends on the support person and the issue during troubleshooting and how much it would likely cost.

[–] iamthetot@piefed.ca 1 points 5 hours ago

My account is in its teens and I have over a thousand games. They would not cover my broken LB, only a few months outside warranty.