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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)

submitted 2 weeks ago by themachinestops@lemmy.dbzer0.com to c/technology@piefed.social

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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] Reverendender@sh.itjust.works 3 points 2 weeks ago (1 children)

The sheer audacity. As though this were totally out of the blue, and their decisions and how they affect people’s lives had zero bearing on the sudden leveling-up of their customers’ anger.

[–] tidderuuf@lemmy.world 3 points 2 weeks ago

Aaaaaand now our PlayStation accounts are banned.