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Valve "played capitalism so well they broke it" and now Steam can't be replaced
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Steam has established a massive monopoly, the only reason they're winning so hard is they're not over-abusing it.. yet. Steam users are already being overcharged en masse, and sued for it.
Yes, as software goes, it works well for now. But I will roll my eyes out my skull when they inevitably abuse the fuck out of their platform-locked users and Valve supporters complain like that outcome wasn't written on the wall for many years.
It may be one year away, it might be ten, it might even be thirty. One day people will complain loudly that all the games they bought on Steam are effectively unplayable and they should get a refund, I will shrug and say "well yeah, we did tell you", and I will be dismissed. But I'll feel very correct, and that.. isn't much of a consolation either. The world is frustrating.