this post was submitted on 07 Nov 2026
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[–] datendefekt@feddit.org 1 points 2 days ago (1 children)

I couldn’t imagine our org spending time on some random request from a private email. How does that work at your company? What would your boss say if you spent a bunch of time on an inofficial email?

[–] echodot@feddit.uk 1 points 1 day ago

Yeah I don't work in anything customer facing but I'm pretty sure all the work we do comes from meetings and signed agreements. I guess it might start out with an email but we certainly wouldn't do any work just off the back of an email exchange.

Sometimes new service agents will copy and paste an email into a ticket and escalate that, but we always kick it back telling them to file via the service catalog. Then we'll get right on it, in 6 days.