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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Most of the time when I talk to a chat bot it's because I need to contact support for an issue only support can help me with, but unfortunately the company in question is Id.me and they apparently don't have support of any kind and all these tickets I've been writing have been going into a paper shredder
Try submitting tickets online. Physical mail is slower and more expensive.
It was an expression, online is the only way you can submit tickets.