this post was submitted on 14 Jun 2025
343 points (97.5% liked)
Technology
71448 readers
2546 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
In an ideal world, if it's someone who immediately mentions that it's third time they've called this week about a neighbor having a dead tree in their garden, or someone's mad because someone else parked in "their" spot, someone's calling the fire department on someone having a bbq or someone's stubbed their toe, that sort of thing can get put way down the "call back later" list
Everything else gets put through to a person. In LA it's not unusual to wait 15+ minutes after you call 911; most cities are going to be shorter, and if the wait is under a minute, you don't need the AI triage. If you do have a wait and block out 25% of calls which are obviously a waste of time with AI, you can significantly reduce that (ideally in addition to hiring more operators, but let's be realistic...)
It's not an emergency if it can wait 15 minutes. So the line just doesn't work for its intended purpose. That's extraordinary failure.
Just wait until you realize that extraordinary failure oozes into everything
Don't start your statement off like that. I get where you are coming from but we aren't like the next road over from ideal, we went off grid 17 turns ago. This shit will be used to cut staff. End of story. It will be used irresponsibly.
one of the most important factors with emergency services is that there is as little delay as possible. and that starts at the phone call. if everyone is delayed by this screening, and then they'll maybe get through to a person, it'll be much less likely that the person calling will be able to even just get assistance in time