this post was submitted on 28 Mar 2025
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I work on a help desk. We hired multiple Zoomers and they literally don't understand how computers work. They don't know what the registry is. Or what POST means. Or how to properly back up a user's data without using automated software.
They're fucking dumb. Nice. But dumb.
Why would someone on a help desk be expected to know what POST is? A software engineer, sure, but helpdesk? If it's needed knowledge…that's what training is for. Businesses' expectation that people will come into the job already knowing exactly how you do things and never require on-the-job training is absurd.
Yes, helpdesk should know the basic steps that happen when you power on a computer.
Do you think that's what he meant by POST? Could have meant data delivery through http? Do you think they should know that one too?
That's not one helpdesk needs to know, unless you're in a specific niche where it's relevant to how your normal users interact with your product. (For example, some backend service, where your users are web devs)
maybe in 2005. Today it is "did it turn on? No? Ok we will give you a new one"