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It's baffling how quick people are to do it. A while ago, I sold an old electronic thing on Marketplace to someone. A day later, they sent me an angry message saying that it didn't work and how I scammed them, then proceeded to block me. I would've liked the opportunity to troubleshoot with them or even refund the item if it turned out to actually be broken, but... blocking me precludes all that. What exactly did they hope to achieve?
Sounds like they wanted to angrily vent, but not also take accountability for what may be their own mistake. People are extremely poor at confrontation, and so often resort to these cheapshot hit-and-run tactics. They MUST have the last word, so they get their little dig in, then block very quickly. I just roll my eyes.
If you've previously had the experience of reaching out to someone politely in good faith about a problem with your purchase, and they really were a scammer and responded "haha get fucked loser" and blocked you, that's a mentally damaging interaction. You made yourself vulnerable and got taken advantage of. Not just once for buying from a scammer, but twice for then politely asking the scammer to help you! And that feels awful - as if the scammer "won", and you are a sucker who didn't even realise you'd been scammed.
That is why people are quick to go on the offensive when they suspect they've been wronged, because they've been hurt before and want to try and claw back some small measure of pride by saying effectively "Okay you scammed me, but I'm not so stupid I don't see it, and I won't make myself vulnerable to you." - that's what the message and block you received really means, if you unpack it.
I would be so much nicer if things weren't this way, and we could assume the best in people. With honest sellers such as yourself, it would even lead to the problem getting fixed! But there are a lot of scammers out there, so I understand the psychological "why", even if I don't like it and try to never behave that way myself.