this post was submitted on 03 Sep 2026
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] SomeRandomNoob@discuss.tchncs.de 30 points 3 days ago (2 children)

Easy Solution: Don't buy anything from Sony! When the profit goes down sharholders get angry. And they can't ignore them.

[–] Brimstone@lemmy.ml 9 points 3 days ago

Do they even make good products anymore?

I mean besides PlayStation which they are trying to ruin 😅

[–] DoctorWhoDMC@lemmy.world 7 points 3 days ago (2 children)

I've lived with hardcore capital-G Gamers.

Simply not buying the game is never an option. May as well be trying to get smokers to boycott tobacco companies until they make their product cheaper. Good luck on holding out.

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[–] greyscale@lemmy.grey.ooo 330 points 4 days ago (12 children)

Can people just stop buying their fucking product now?

[–] username_1@discuss.tchncs.de 85 points 4 days ago (41 children)

No. Console gamers can't do that.

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[–] vinnymac@lemmy.world 29 points 4 days ago

If you own a PS5, depending on your firmware you may be able to exploit it, enjoy your favorite titles, all while giving Sony the middle finger.

https://gbatemp.net/threads/ps5-exploit-guide.613891/

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[–] fulg@lemmy.world 188 points 4 days ago (4 children)

My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

[–] BambiDiego@lemmy.world 46 points 4 days ago

Well, yes, but actually yes.

[–] andallthat@lemmy.world 25 points 4 days ago

Same! I got to the third paragraph of the article before understanding they were not planning to harass their customers (or at least not in new ways...)

[–] vinnymac@lemmy.world 20 points 4 days ago* (last edited 4 days ago) (1 children)

Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.

This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”

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[–] QueenHawlSera@piefed.social 54 points 4 days ago (1 children)

Anything but walking back the physical disc decision

[–] phoenixz@lemmy.ca 20 points 4 days ago (1 children)

Anything but doing the right thing because money

[–] QueenHawlSera@piefed.social 10 points 4 days ago (1 children)

Seems like at this point bringing back physical discs would be the money making decision

[–] phoenixz@lemmy.ca 2 points 2 days ago

Long-term, yes, but you're dealing with short term managers who DGAF about long-term issues, they'll be long gone with their bonuses, leaving this shit for other people to resolve

[–] NightShot@lemmy.world 6 points 2 days ago

Fuck I hate this shit. Loved my playstations and now its all ruined. I bought so many games on sale and used.

[–] JoeTheSane@lemmy.world 24 points 3 days ago

Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.

[–] Tiral@lemmy.zip 16 points 3 days ago (1 children)

I'd say just stop buying that shit, but Americans have no self restraint at all. They pre-order digital fucking games to get a pair of cosmetic boots or some stupid shit.

[–] mojofrododojo@lemmy.world 6 points 3 days ago

Americans have no self restraint at all.

lol he thinks the stupidity is isolated to america.

bro, wake up. enshittification didn't start there or end there.

[–] Babalugats@feddit.uk 118 points 4 days ago* (last edited 4 days ago) (4 children)

Has Sony just dared it's entire customer base to take part in a forced boycott?

The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can't do it on their own.

[–] PhoenixDog@lemmy.world 34 points 4 days ago

They say Microsoft and Xbox start to take a tumble and said to themselves "How badly can we fuck ourselves too?"

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[–] Doomsider@lemmy.world 79 points 4 days ago* (last edited 4 days ago) (1 children)

We made a bad decision and people got upset.

The problem according to Sony: the people.

Get bent Sony, you put your front line workers through this bullshit, you don't get to cry foul. How fucking stupid.

[–] dual_sport_dork@lemmy.world 58 points 4 days ago (2 children)

Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

In other words: Get the fuck outta here with that.

[–] impairedimperator@lemmy.zip 23 points 4 days ago (1 children)

IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That's why I never played helldivers, actually.

[–] rumba@lemmy.zip 14 points 4 days ago

Protesting outside facilities should be allowed. Though honestly pointless, just give them what they want and leave their ecosystem

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[–] WereCat@lemmy.world 96 points 4 days ago (1 children)

They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!

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[–] criss_cross@lemmy.world 66 points 4 days ago (10 children)

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

But

unreasonable demands for compensation or apologies

Fucking really? Asking for refunds is bad now?

[–] AHemlocksLie@lemmy.zip 43 points 4 days ago (1 children)

Nothing more offensive to a capitalist than trying to get your money back

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[–] itsgroundhogdayagain@lemmy.ml 25 points 4 days ago (1 children)

At least we own our Steam games, wait a minute...

[–] Willdrick@lemmy.world 5 points 3 days ago (1 children)

I mean, not with Valve's blessing, but we kinda own them thanks to Goldberg and friends

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[–] LavaPlanet@sh.itjust.works 36 points 4 days ago (6 children)

That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

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[–] Aeder@lemmy.world 23 points 4 days ago

I'm so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

[–] village604@adultswim.fan 35 points 4 days ago (7 children)

ITT: People who don't understand how call centers work.

It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.

For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on.

Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.

So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit.

The only reason Sony cares is because turnover from abuse and tied up agents costs money.

[–] anarchy79@lemmy.world 21 points 4 days ago* (last edited 4 days ago) (5 children)

"You fools! You're not even talking to us, you're talking to a homeless person! We will never hear what you have to say!"

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[–] DementedSociety@lemmy.world 52 points 4 days ago (15 children)

Looks like I bought my last PS5 game a few weeks ago. FUCK OFF SONY

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[–] Surp@lemmy.world 20 points 4 days ago (1 children)

Someone please figure out Linux on ps5 native so I can dump their crappy OS

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[–] Shanmugha@lemmy.world 6 points 3 days ago* (last edited 3 days ago)

Someone there surely wants to see the company sink

[–] bitjunkie@lemmy.world 35 points 4 days ago

Megacorp jerks people around and gets all snowflakey when they jerk back

[–] 1337ESTbun@lemmy.ca 5 points 3 days ago (1 children)

Customers implement new spending policy cutting play station sales by 90%

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[–] Gladaed@feddit.org 28 points 4 days ago (16 children)

That's just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?

[–] EggInDisguise@lemmy.blahaj.zone 41 points 4 days ago (4 children)

Sure, yelling at them is bad.

But this is way more than that

You can't ask for anything, or they could arbitrarily decide you broke the agreement. You can't protest in any way, or they decide you broke the agreement.

Merely asking for what you've paid for to be returned to you is grounds for banning your profile now.

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[–] Zarobi@aussie.zone 27 points 4 days ago (18 children)

I always thought this stance to be interesting, because it reminds me of soldiers in a conflict. The arguments are that the enemy rank and file are just doing their jobs, they have a family, the actual evil bigwig is out of reach, etc.

But also, are you just going to do nothing and let them steamroll you? They're choosing to continue to work at that business, and are the only "frontline" that you can interact with. The fact that the business made a policy specifically addressing this common complaint, means it actually reached the ears of someone in power.

I'm not encouraging violence or anything of course. But, by design, there's nobody else to voice your displeasure to. The only other option is to quietly accept their changes and be ignored.

If they didn't want angry people calling, maybe they shouldn't make terrible decisions?

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[–] wallwood@lemmy.ml 20 points 4 days ago

Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.

[–] homesweethomeMrL@lemmy.world 20 points 4 days ago

*looks up from gameboy*

Whut?

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