I hate how the Guardian routinely does this.
Payment cancellations have been paused since July last year
...
“The system is being applied unlawfully at worst, and it’s defective administration at best. It’s thousands and thousands of people who are having really serious consequences because there are errors in the automated processes.”
The system is not being applied unlawfully. They recognised that it is buggy and turned it off over a year ago. There is enough true stuff in this matter to make a story that is worth discussing, particularly since it affected people who are most in need of support. But because the truth isn't scandalous enough for someone a the Guardian, they need to make it sound worse than it actually was.