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My dad hasn't installed banking on his phone. He also doesn't know the password for his email and his phone logged him out. So what happens when his credit card is declined for a b&b he's booked and (after calling him) they send him a link to arrange a bank transfer, but he's only logged in on the tablet he doesn't have with him?
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Instead of complaining, introduce her to password managers - then she only needs to remember one pw.
My moms password manager, is just my password manager. (That's not entirely true, she did figure it out eventually, but for a while there I was simply saving all her account passwords in my manager.)
She needs to keep track of two-three passwords. Yet every time it is "how should I know the password?" I don't think it would make any difference if it was only one and a password manager adds one more layer of confusion when I'm doing remote tech support over the phone.
I'd say tell her to write it down, but my MIL always writes them down wrong.
I share your frustration. Both of my parents have multiple sheets of paper next to their computers with "all" of their papers written on them, but when they need tech sorry (i.e., me), the password they need it never on there.
Have you considered the possibility that this could be a subconscious act by your mom to communicate with you, a way to ensure she gets to talk to you more frequently than otherwise?
We talk on the phone at least once a week. Unfortunately I think she is getting old.
Shit (and menopause) happens. Time for post it notes.
I think her menopause was twenty years ago.
Won't work, they'll refuse to learn how that works and ask even more questions afterwards
That sounds familiar, my dad used to do contracting and worked away from home on the week. When he got back on a Friday, he would as me how he connects to the network. Every week I would tell him the same thing, just plug the cable in to your computer