this post was submitted on 20 Jun 2026
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On some of those late nights, especially when I picked up Indian food, I'd be hungry enough to genuinely consider this

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Door Dash customer service is trash. Used them one time, driver dropped off the wrong order, best that customer service could do was a partial refund as credit. Did a charge back through my bank and uninstalled the app.

[–] ZoteTheMighty@lemmy.zip 17 points 3 hours ago

I was reading an story on Reddit about a guy who worked as a door dash driver, and he basically said that this is the requirement to meet the necessary ROI for a real job. He listed off a million tricks to maximize profits. If you refuse low-cost/low-tip orders, Doordash will tend to prompt you with higher value orders, and give the low-value orders to the people who won't refuse them, so you can gradually build your way into the premium customer base. If an order will deliver to a low-income area, it's not always worth the trip back to a high income area by the nice restaurants, so he usually refused those too. It was honestly an awful testimonial to read, everything he listed off screws over his fellow man because Door dash makes it impossible to screw them over for even a penny.

[–] DragonAce@lemmy.world 6 points 4 hours ago* (last edited 4 hours ago)

I had this happen to me. The GrubHub driver parked on the curb around the corner in front of my neighbors house. Proceeds to take a photo of their house from the car as "delivery confirmation" and then literally peeled out taking off with my food when she saw me walk outside. I got lucky though, GrubHub refunded the order.

[–] kibiz0r@midwest.social 42 points 6 hours ago (2 children)

I’m convinced that the real goal of most tech these days is not to solve problems, but to make them someone else’s problems.

You’re a driver and think we’re not paying you enough? Sorry, our hands are tied, it’s all algorithmic.

You want sick time and health care? Sorry, since your manager is an app you’re technically not an employee but an independent contractor.

You want the food you paid for? Sorry, that’s between you and the driver and/or restaurant. We’re just a mediator.

And then they dupe some of us into blaming the consumers or workers. This is not a problem you can solve with market forces.

They act this way because the regulatory environment allows them to, not because they’re carefully watching what consumers think.

Remember, these are companies that are willing to burn billions to shut down any threats to their business models. By all means, be choosy with where you spend your money and who you work for. But don’t delude yourself into thinking that’s how we win.

[–] grue@lemmy.world 8 points 5 hours ago* (last edited 5 hours ago)

By all means, be choosy with where you spend your money and who you work for. But don’t delude yourself into thinking that’s how we win.

There should be a bot that responds with this every fucking time somebody says "boycott."

(I say as someone who has been boycotting several large companies for decades, to zero observable effect.)

[–] Buckshot@programming.dev 11 points 5 hours ago

Thats a nice way of putting it. I always just thought of it as inserting themselves into things that worked fine before but now they extract margin from everyone involved.

I used to just phone a local business and someone would who worked for them would bring me food. It worked fine.

[–] Gust@piefed.social 51 points 7 hours ago

Pictured: every single commenter who came into this thread to blame the victim because they think $130 on delivery is too decadent. Yall should be ashamed of yourselves.

[–] valar@lemmy.ca 45 points 9 hours ago (4 children)

How many people you feeding for $132?

[–] Lemming6969@lemmy.world 2 points 4 hours ago

Restaurant bill for 2 yesterday was $350... It's easily achievable too if you aren't careful, and no single item seems that expensive until you add it all up.

[–] Chozo@fedia.io 54 points 9 hours ago (2 children)

After delivery fees and tips, that's roughly a meal for 2 people, plus a dessert. And a drink, which the driver left at the restaurant.

[–] Postmortal_Pop@lemmy.world 18 points 8 hours ago (2 children)

I cannot, in any way, shape, or form, justify that kind of money on what you just said. Our grocery pickup to get us the next two weeks was $132 and we were being generous this time.

[–] aeiou@piefed.social 10 points 7 hours ago (1 children)

I knew several people who would have a smoothie or some shit doordashed to work daily while simultaneously complaining they can't afford food

[–] Steve@startrek.website 5 points 5 hours ago

Maybe they just love melted smoothies and cant figure out how to make them as good as doordash can

[–] Pyr_Pressure@lemmy.ca 2 points 5 hours ago

As a treat it's worth it once in a while but definitely not regularly unless you are quite wealthy.

[–] ViatorOmnium@piefed.social 4 points 8 hours ago (2 children)

What are you ordering? I've seen Michelin star restaurants with cheaper options.

[–] SaucySnake@lemmy.world 19 points 7 hours ago (1 children)

Take whatever the price of your food is, multiply it by 1.3-1.5 because restaurants have to make up the 30% they pay the company, then add an extra $30 for taxes, fees, and a tip. Food delivery got boiling frog'd like rideshares after market capture and needing to stop subsidizing post-IPO. Funnily enough drivers are making less than they ever have despite all the price increases, funny how that works.

[–] ViatorOmnium@piefed.social 2 points 7 hours ago (2 children)

I just checked and the most expensive restaurant I found in delivery platforms in Berlin costs about 35 Euros per person (with drink, taxes and delivery but without the tip). In most restaurants that would be the price of both meals. 100+ for delivery food is bananas, especially since the transportation is never kind on the food.

[–] Jessicat@lemmy.world 4 points 7 hours ago

I love going to grocery stores in Berlin, the prices are incredible when you’re used to the US and the quality of vegetables/fruits much higher. Prices are close to twice as high often here. Restaurants only concentrate that price discrepancy. There is no way that I could get a full meal delivered for $40 including taxes and charges unless it was fast food.

[–] WaxRhetorical@lemmy.world 2 points 6 hours ago

I can't even get two mains in Geneva for 35€ (well, CHF) most of the time 😅

[–] Jessicat@lemmy.world 3 points 7 hours ago

I think it also depends on where you live. I would be shocked to see American food prices in comparable French or German restaurants. We are used to overpaying on the basics much less meal delivery apps.

[–] Jessicat@lemmy.world 22 points 8 hours ago

That could be a family of four or so. After charges, taxes, fees, and tip my husband and I often end up paying $70-80 for delivery food service in the US.

[–] tetris11@feddit.uk 4 points 7 hours ago* (last edited 7 hours ago)

That could be a feral colony of lepers. After taxes and charges, my paramour and I often end up paying an arm and a leg for food delivery in antiquity

[–] Rhaedas@fedia.io 9 points 7 hours ago

As typical with social media comments, half of them aren't even concerned about the driver blatantly stealing food. It's about attacking the person using the service without knowing the details. And I don't think anyone brought up how shitty the drivers gets paid (the ones who actually do the job right).

I know the response - then get another job. That's silently approving the company's methodology, nice.

[–] Lost_My_Mind@lemmy.world 29 points 9 hours ago (3 children)

I often wonder. What happens if the uber eats guy drives up to your house, puts down the bag, takes a photo, picks the bag back up, and leaves with it?

[–] TragicNotCute@lemmy.world 9 points 5 hours ago

It’s what the other commenter said. Generally if you’re a good customer they refund you no questions asked.

I actually had a food delivery guy drop off my food but steal a package from my porch. Even with the footage, you should have seen how fast they clammed up.

So food theft, no problem. Other theft “get a subpoena”.

[–] Chozo@fedia.io 47 points 9 hours ago (1 children)

This happens all the time. For the customer, they'll get a refund if it's the first time it's happened to them, but if it keeps happening then they'll likely be denied refunds after a while, as support will assume the customer is lying to get free food (unless they submit doorbell cam footage, which they often do). For the driver, nothing will happen to them, but if customers keep reporting their food as stolen then eventually the driver will be removed from the platform, as support will assume the driver is stealing.

[–] SwifferWetjet@thelemmy.club 21 points 9 hours ago (1 children)

I'm REALLY surprised that story hasn't already ended in a class action or some shit. I mean I charge back literally everything even slightly not as advertised and I've been banned on zero platforms other than reddit, but that was for pointing out the admin team commiserates actively with child sex slave traffickers.

[–] BarneyPiccolo@lemmy.today 6 points 9 hours ago (1 children)

Reddit will permabanned you for NOT being verifiably evil.

[–] StumblingWasabi@lemmy.today 1 points 3 hours ago* (last edited 3 hours ago)

I got permabanned after saying apple isn't great for privacy (on r/privacy)

[–] Seppo@sopuli.xyz 10 points 9 hours ago

I rarely have issues with deliveries, but the odd times I have had issues I've been refunded in full to my card and received coupons for my troubles. No questions asked.

Most of my issues have been with the restaurants themselves. I have a very specific yet easily avoidable food allergy. So when I find said ingredient liberally sprinkled on top of my food for decoration, I know the restaurant simply didn't read my order.

[–] thefluffiest@feddit.nl 2 points 6 hours ago

Your very own MH370

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