I guess: great concept, shitty company.
Like with so many "tech giants", they had a great idea but greed is spoiling it. I wish we had more "public infrastructure" for this. I'd love to have OSS, tax-funded or at least heavily regulated SoMe, video sharing, home swapping/renting, local marketplace, ... Those should not be industries, they should be part of our society's fabric like the fire department or trash pick-up.
Tried that many times. It has given me the exact same place for slightly cheaper than AirBnB once. Other times it was more expensive but most often of simply had worse choices.