I’m going to be straightforward with you and say that if someone doesn’t want to read documentation, they shouldn’t be doing the job the documentation is for.
That's way too black and white. It's a time and convenience thing. Let's say i want to troubleshoot something on my motherboard that caused my pc to stop working. I really do not want to be reading through a 300 page manual from my phone (because my pc is not working). Search may turn up 10-20 relevant results that id have to scroll through.
And AI could take my query and do the work for me. Give me the link to the result they think is most relevant as well as explain it in more layman way than the manual.
I'm technical so I could do this without AI. But let's take a less technical person. Now they can follow along and try as well.
The function is good. Its arguably the best path forward. The issue is accuracy and cost.
But something does not need to be accurate 100% of the time if we are all aware of it. If we wait for something to be 100% perfect nothing would ever progress.
And cost should only concern us on the environmental side. We should absolutely force them to fix that side of it. But price wise? Im really confused why the internet continues to bring up cost. I honestly dont care how much it costs a trillion dollar company to provide a service to us if I dont have to pay. Google, Youtube, Amazon, Netflix, all operated in the red for years and years. I don't remember public discourse being omg how is Google going to afford to keep giving us nonshitty search.
Text search is fine but not better than something that can both find you the most likely result you are looking for AND explain it to you if its too technical.
Text search is what Yahoo and Ask Jeeves did. Then Google improved on it by adding algorithmic search.
I bring up accuracy because its not 100% accurate. But if it works 85- 90 percent of the time, which it currently does according to benchmarks, that's more efficient than Text search even accounting for times you need to adjust.
And no its not as cost efficient, but again I dont care as the end user because its not my cost.
Are you like, being purposefully ignorant here? I'm pointing out the fact that these trillion dollar companies weren't profitable for years on end before they became so. And in the end their profitability is irrelevant to me. I don't care how much AI costs them if they arent charging me for it.
And stop with your pedantic "you think free is free omg" argument. Go pay with actual money for your subpar searches then while your data is still being collected everywhere