Oh we're so sorry to hear about your issue but you'll need to contact the host/renter. Sorry I can't help you with that, please use our app for quick and efficient communication.
I feel like that response can just be as effective as hanging up on you or not even answering the call. Why the extra steps?
Or if you're looking to fluff experience, pick a company that closed down. Who they gonna call, the Ghostbusters?