this post was submitted on 26 Feb 2026
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238
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 7 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
92 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] felsiq@piefed.zip 112 points 6 hours ago (1 children)

Not like I was going to burger king anyway but this is a solid reason not to

[–] nondescripthandle@lemmy.dbzer0.com 48 points 6 hours ago (2 children)

I wish I could explain to companies how fucking awkward and horrible it feels to be on the receiving end of forced gratitude. Even if I liked the restaurant, I wouldn't be able to go if they did this.

I guess it's no surprise that rich people think the experience is still the same with or without the consent of the providing party.

[–] jdr@lemmy.ml 2 points 1 hour ago

US8246454B2

[–] Wammityblam@lemmy.world 12 points 6 hours ago (1 children)

They don’t care. They only care about like go up.

They’re hoping to phase out human employees ASAP.

[–] WanderingThoughts@europe.pub 2 points 3 hours ago

Or to have someone to blame when the line goes down