Mildly Infuriating
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Has this man even been inside a Starbucks recently? They used to be loungy places people could chill, now they're all bland, sparsely decorated, dirty, and uninviting. There is absolutely nothing premium about Starbucks, it's basically a fast-food chain. Once again demonstrating how far removed CEOs are from reality
Why should he go to a place for the rabble?
Look at the clip without sound. It's like a rubber doll, no emotions what so ever.
Fast food is expensive too. And it’s hurting their sales, and they can’t figure out that they need to slice profits, not the product.
The profit is the product
Burger King is just inedible now. And by that I mean twice now I've eaten there, and then within an hour my stomach upset. Then followed by 12 hours of what can only be described as "VIOLENT DIARRHEA". Yes, all caps, because thats the urgancy that situation called for.
Two different locations too. Plus the first time I went with a friend, and she got it too. The first time I chalked it off to being that particular location. Then, nearly 8 months later, different location, different city. Same result.
After that, Burger King is officially just as banned from my diet as taco bell is. Inedible.
The issue is that you went to a fast food store location in a city. I have never gotten edible food at an urban location of a fast food chain, even in the 90's.
Chipotle is still the king of food poisoning. They have a proven track record in toilet-related war crimes going back many years. Guess I'm adding BK to my no-go list now too.
Whereas I’ve never had food poisoning in the 10ish times I’ve eaten at Chipotle, Cici’s pizza is 3 for 3 for violence out both ends for me. The third time I was practically fooled into it, but I’d rather just starve next time (there won’t be one).
Inedible Now? Your same experience was mine over 15 years ago. I was getting stomach pains and shitting really bad every single time I had BK. He’ll even towards the end I couldn’t even swallow a fry. I had started switching to onion rings cause the fries left a wax taste in my mouth after.
I haven’t had BK since then. 2010 ish. I ended up dropping all fast food after Covid cause the prices just don’t match up with quality anymore.
I heard a single combo meal at McDonalds clocks in near $20 these days. Fuck that noise. Not for a thin, dry “meat” patty that gets microwaved and then thrown between a pair of bread slices. No sir. No thanks. I rather spend that $20 on take out from a real restaurant.
Hey buddy, those yachts aren't gonna buy themselves. What do you expect them to do, live on less?
It doesn’t help when a good chunk of their customer base still goes on a regular basis. I often see long lines at drive thrus in my area despite combos costing $10+.
Came here to say this. What ‘premium’ experience is he talking about?
Something tells me that the only Starbucks he actually has used recently is likely a very high-end version for the C titles in HQ, meters away from his office and for employee use only.
Aren't they all just like this? /s
https://www.starbucksreserve.com/locations/chicago-roastery
I was able to walk through that premium experience for free. I'm not sufficiently bougie to appreciate investor grade coffee, tho.
They're calling it an experience becuase consumers are indicating they are willing to pay for experiences while pulling back spending on daily expenses.
Consumers mean concerts and vacations and this douche knows he isn't actually offering an experience so he does the mind trick where he says the term over and over to associate in the consumers mind the idea that drive thru coffee is an experience.
Absolutely. It was a clear attempt at adding ‘perceived value’ by using the word ‘experience’ so many times. He knows what type of consumer he’s speaking to.
These interviews are really just PR opportunities for guys like this (in their perception).
The interviewer should have pushed back and asked what made it premium.
He's talking about the Starbucks experience he has. Headquarters will always be the perfect Starbucks, and if he goes to a real shop, it'll be a newly opened one with a new special item. He doesn't go to the actual shops people probably associate with Starbucks.
The ones in asia are well decorated. People go there to take video calls.
When I want to lounge at a café, I'm expecting a warm, inviting interior, some plants, bookish decor, smooth jazz, hip staff, and a coffee that could only be produced by coffee geeks with attention to detail at every step of the process...
You walk into a starbucks today, everything is cold and industrial, they've got pop music blaring on the radio, and the staff all look miserable. Oh, and the coffee sucks.
I remember 90's era Starbucks and a bunch were still pretty grungy corners of strip malls. But the point was they were still coffeeshops, despite being a chain that went corporate.
Now they're glorified coffee stands with real estate baggage and little sandwiches. And zero of that 'third place' shit they used to dominate the market.
They should have sent the manager and crew to the thrift store with a corporate CC and a box truck for furniture. Instead it's bland, depressed, "I can't believe it's not cardboard™."
I'm happy to drink a $2 coffee from the gas station (probably a half gallon of it 🙂) and set the remaining $7 aside. Then again, I only get drip coffee and not any of the milkshake-y stuff Starbucks specializes in.