this post was submitted on 02 May 2025
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That makes sense. Like you, I’ve generally found that LLMs are incredibly useful for certain, highly specific things but people (CEOs especially) need to understand their limitations.
When it first came out, I purposely used ChatGPT on a trip to evaluate it. I was in a historic city on a business trip where I stayed an extra few days so I was traveling alone. It was good at being a tour guide. Obviously, I could have researched everything and read guidebooks but I was focused on my work stuff. Being able to ask follow-up questions and have a conversation was a real improvement over traditional search.
That’s obviously a limited use case where I was asking questions that could have been answered in traditional ways but I found that to be a good consumer use case. It knew details that wouldn’t necessarily be in a Wikipedia article or Guidebook that would take me 15 Google searches to answer. Just my own little curiosity questions about an old building or whatever. I cross-checked things later and it didn’t hallucinate. Obviously, a very limited use case but it was good at it.