Steam Hardware

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[Controller] Bricked by failed firmware update, FIXED (lemmy.world)

submitted 2 hours ago* (last edited 2 hours ago) by rtxn@lemmy.world to c/steamdeck@sopuli.xyz

8 comments fedilink hide all child comments

The controller is un-bricked! All thanks to this user: https://redlib.catsarch.com/r/SteamController/comments/1tc3ua9/arrived_today_wont_connect_update_failed_bricked/

Symptoms:

The firmware update failed.
Turning on the controller causes the LED to flash red.
The device takes charge from both the Puck and USB.
Can't connect wirelessly to the Puck.
When connected using a USB cable, the device shows up as "Valve Software Steam Controller Bootloader" in lsusb's output.

How to fix:

Start Steam in developer mode by using the -dev argument.
Open Settings -> Developer
Under Hardware Updates, press the Update all devices now button.

Steam will go through the usual firmware update steps and flashes all connected devices. This failed for me one more time, then worked fine once I switched to a proper USB C-to-C cable.

You might need to flash the Puck too, then pair it with the controller.

Original post:

The controller worked fine until I started Steam. It showed the firmware update popup, I did as instructed, the puck was updated fine, but the controller failed. Now the LED flashes red when I turn it on, it doesn't react to button inputs, doesn't connect wirelessly, isn't recognised as a controller when connected through USB, and shows up only as "Valve Software Steam Controller Bootloader".

I think it's reasonable to assume that the firmware is cooked. Naturally I'm opening a support ticket with Valve, but I'm wondering if anyone has any idea on how to resolve it without waiting, potentially for months, for a replacement.

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[–] Fubarberry@sopuli.xyz 8 points 2 hours ago (1 children)

Here's the support page:

https://help.steampowered.com/en/faqs/view/33E8-5EDF-24E6-4CFB

Flashing red should mean that the controller is in software update mode, trying to connect. I'd recommend restarting steam (or steamOS), and then plugging the controller straight into the usb C cable while it's still off. If that doesn't work, then you'll probably just need to wait for Steam to get back in touch with you.

If steam support provides a button combination to reset the controller or something similar, please share it.

[–] rtxn@lemmy.world 5 points 2 hours ago (1 children)

I managed to fix it by forcing a firmware update in Steam's developer mode, I've updated the post with details.

[–] Fubarberry@sopuli.xyz 1 points 2 hours ago

Thanks for the update! That's really good to know.