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My Mom had a close call. She got an Email "thanking" her for her "purchase". The amount was ~$500. The Email helpfully included a customer service line to get a refund. Once called, the "customer service" rep tried to get her to install remote-desktop software.
Of course there was no original $500 purchase. The whole point of the scam is to make the target upset that they've been charged and get so laser focused on the refund that they don't question the process.