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US healthcare experience: Got a referral form to see a specialist but still need to set up an appointment with them. I hate phone calls especially since this stuff can end up with an automated system and waiting just to talk to somebody, so see if there's a way to do it through online. There is, wow, living in the future! No wait, after several attempts, a verification code that will be sent to one of email or phone (doesn't specify which) never goes through. Going back to verify the info I put in deletes it all and I have to start over. So I give up and try another day with the same form because I am stubborn and still hate phone calls. It actually works this time! There's even a patient portal I can log into where it shows the appointment. Wow, living in the future! Except lots of the info on there is wrong, like nearly a decade out of date, because it took it from god knows where other system in the region where I'd once had that information. Including the insurance information being dramatically out of date, which I'd provided as up to date in the form to make the appointment. So I fix all the information on there to make sure they don't get confused. Finally, all is good. Now I just have to wait for the day of the appointment. Few days later, get phone call while sleeping, so I miss it. Voice message left. Says I need to call them back so I can reschedule the appointment.
If this wasn't my life and someone told me this was a comedy script, I'd probably believe them. But it's not very funny when living it. Capitalism is hell.
Update: After checking the number they called from versus the number they said to call them at, which are two different numbers and are both valid numbers that show up online for the place I'm going to, but makes more sense to call them at the one they gave me to phone, I called them. Didn't have to wait too long to get to a person, so that was good. But wait, much of the information they have on me is still dramatically out of date. In spite of me giving them updated information in the form online. In spite of me updating it in the patient portal they gave me to use. So I have to give them a bunch of updated info over the phone, defeating the whole point of any of the prior effort made through online. Finally, once that is done, they get a new appointment set up (they explain that the previous one was canceled because the doc won't be there that day). Because of time of day and availability, it's a whole week after when the other one was going to be. The reason for the appointment isn't urgent in my case, but still annoying.