this post was submitted on 06 Oct 2026
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[–] zalgotext@sh.itjust.works 1 points 1 hour ago

They do have our jobs - I can't remember the last time I've called a customer service number and didn't get an AI voice bot as the T1 support. I also can't remember a time where the AI voice bot was sufficient at T1 support, I've always had to ask for a human anyways. But they've taken those T1 support jobs, even though they're ludicrously bad at them still.