this post was submitted on 01 Nov 2026
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Steam Hardware

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A place to discuss and support all Steam Hardware, including Steam Deck, Steam Machine, Steam Frame, and SteamOS in general.

As Lemmy doesn't have flairs yet, you can use these prefixes to indicate what type of post you have made, eg:
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I pray for the safety of all your Frames

Tragically while I was streaming VR Minecraft, my Frame randomly shut down and has rejected further charge, rendering it dead. I've heard of it happening to others and it's unsurprising it happened to me, all my tech is cursed. ๐Ÿซ 

I've already had many issues. Some weeks ago I had to flash the OS again after a boot loop glitch, that was scary. The software is very buggy.

Tried some suggestions... unlocking and reseating the Frame, different cables and different devices to provide power. It still won't draw from my powerbank let alone my Steam Deck charger.

RMA process has started, they responded within an hour. hopefully it won't be too long for... repairs. ๐Ÿ˜ถ Anyone have other suggestions I could try before I send it off?

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[โ€“] prole@lemmy.blahaj.zone 14 points 13 hours ago (2 children)

I can't speak to the RMA process for the Frame, but my limited edition white Steam Deck needed to be sent in, I think months after you were no longer able to buy the white one (and it was probably my fault it broke).

They sent me a brand new one. Limited edition white.

Valve's customer service has been exceptional in my experience.

[โ€“] DudeImMacGyver@kbin.earth 5 points 12 hours ago (1 children)

They made me pay to fix a failed firmware update that killed my board on my Steam Deck.

My experience has been... kinda shit. They also seem to have messed up something on the board where I can't accept some free gift in Steam, but I can't get rid of the message either. I asked support about it and they were like, "IDK, talk to the repair place we sent it to!"

WTF?

[โ€“] BeamBeamCable@lemmy.ca 3 points 12 hours ago

I had a nightmare experience trying to RMA my Index, but in the end they fixed it past warranty.

I do appreciate their support, even if communication can be iffy at times. My worst fear is a painfully long wait :(