I've worked for several ISPs. None can hold a candle to Cox Communications. They were public for a time, but as I heard it the family bought back control and privatised it again. Like Valve, they can do whatever the fuck they what, on whatever timeline they want.

Build a great product or service, the people come. Built shit, the people leave. Turns out that's how capitalism is supposed to work. Somehow the consumer has elected to buy products and services from companies that shit all over them. (NOT the case for Valve, because I didn't write that well.)

[–] ArgentRaven@lemmy.world 8 points 19 hours ago

I had Cox for years. Constant rate hikes. Slow service, and frequent outages. Data caps, lower speeds than advertised. Customer service sucked if you ever had a problem. Then AT&T fiber came to my area with way better speeds, no data cap, and dramatically cheaper. No outages at all so far. And yes the rates go up, but they're still cheaper than Cox and way faster.

AT&T is a horrible company. Among the worst ISPs around, right up there with Verizon, Frontier, etc. But they're still beating Cox in service and price.

I wouldn't be lauding Cox's virtues just yet.