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Valve "played capitalism so well they broke it" and now Steam can't be replaced
(www.gamesradar.com)
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I had Cox for years. Constant rate hikes. Slow service, and frequent outages. Data caps, lower speeds than advertised. Customer service sucked if you ever had a problem. Then AT&T fiber came to my area with way better speeds, no data cap, and dramatically cheaper. No outages at all so far. And yes the rates go up, but they're still cheaper than Cox and way faster.
AT&T is a horrible company. Among the worst ISPs around, right up there with Verizon, Frontier, etc. But they're still beating Cox in service and price.
I wouldn't be lauding Cox's virtues just yet.