this post was submitted on 12 Nov 2026
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Late Stage Capitalism
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Size of organizations really is an important factor. For small-medium businesses, the owner probably needs to have the skills to operate things themselves, for medium-to-large the owners skills set changes to people managment (see the Peter Principal). Then you get to the places where the CEOs job is less managing people but setting directives at the request of the board and being the cult of personality/fall-guy for the investors.
Its that last one where I get why it works that way, but its baffling how an organization gets there without someone asking if thats a bad idea.
These were auto shops with 8-15 employees, the owners had started the business when you wrote appointments on a desk calendar and there were three oil filters on the shelf, one for Chevy, one for Chrysler and one for Ford. Ask them to make an appointment or order the correct oil filter for a 2016 Kia Sedona was expecting too much.