this post was submitted on 25 Jun 2025
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Fuck these guys... Seriously. I bought a phone off of them hyped at the idea of the ethics. It didn't work on arrival. Over 3 months later and not one single reply to my helpdesk request (other than the Automated acknowledgement of receipt).
Unbelievably bad user experience, I went from hyped at the concept of reducing my production of electronic waste to beyond disappointed at a brutally bad user experience.
Then to make matters worse, it is difficult to source spare parts for the fairphone 4 (according to a friend of mine who owns one that he bought a while ago)... Like is that not the entire point of the phone, reduced consumption of new phones by supporting repairs. If you're going to stop producing the spares at least release the patents then.. if you really believe in the promoted ideals that you spout... Which they clearly do not.
It turns out that it's just another money hungry company hell bent on burning the planet down to see a line go up, as far as I'm concerned. All gaff to sell shite phones at higher prices.
Do not buy.
Your comment made me laugh! There’s no need to criticize the company if you’re having a bad day or don’t like it. It only takes a minute to check their website for spare parts. Most likely, it’s your local shop that’s out of stock, not Fairphone itself.
https://shop.fairphone.com/shop/category/spare-parts-4?category=4&filters=33
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven't personally looked into that; though I was ready to believe it after my experience.
Then don’t spread information online that you don’t know to be true, Jesus Christ man.
You seriously saying that
On Lenmy?
Negro plz
It's true, my language suggests I had researched that and found it to be true. When the truth is I just trusted my friends recount. I'll edit my post.
I can’t ask anymore than someone to admit when they maybe didn’t take the right approach and I find that commendable. Thanks.
What are you talking about? I exchanged multiple mails per day when I had a problem.
Also as others have mentioned, the parts are still available on their website.
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven't personally looked into that; though I was ready to believe it after my experience.
In terms of your good customer service experience... I mean, good? I'm glad your experience was better than mine? Mine has been the worst customer experience I've ever had with a company and I genuinely went in to this with a high opinion of them.
I don't know what more to add here, we had different experiences, I'm sharing mine... You're sharing yours? Different things are different to each other...
Your experience being different to mine doesn't prove my experience never happened.
Hmmm that looks like parts listings for the Fairphone 4 to me, why do you ask ?
philthi said this, LMAO!
couse the other guy said that the parts are not manufactured anymore
Parts being available doesn't necessarily mean they're being manufactured. It just means there is unsold stock.
So they should overproduce just in case? All I care about as a consumer is that I can buy replacement parts.
they are beeing manufactored. The battery is avaible again at the end of june. That means that it got produced in the last months.
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven't personally looked into that; though I was ready to believe it after my experience.
What do you mean with stopped producing spare parts for FP4? They are still widely available
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven't personally looked into that; though I was ready to believe it after my experience.
All I needed to know was when they released their BT earbuds just when the jack port got removed to figure out where their priorities are.
They are easily repairable and you don't have to throw them away if the battery goes bad (just replace it).
How is that a bad thing? About 90% of other brands you can throw them away if the battery goes bad or they break.
I have to buy them? Every replaceable and repairable stuff is manufactured and has an impact.
I don't have any of those, for related reasons. The best one can do is to consume less and less often.
Buying a USB-C-2-Jack dongle or BT headset is anything but eco-friendly. It goes straight against the whole brand if you need to buy new stuff in addition to make it work.
Of course they're gonna offer BT earbuds if there's no audio jack? Or did you want them included or something? A lot of people here are way angrier than justified.
This is the vibe I’m getting from Lemmy lately just angry people shouting at clouds.
If it makes you feel better, I do that off of Lemmy, too.
Of course they are going to offer dongles too! The profit margins are way better on those. Fuck what the users want, we want money!
Louis Rossman on the topic: https://www.youtube.com/watch?v=bRdL0StldJM
Louis Rossman is a perfect example of someone who's angry all the time.
And an attack on his character is of zero relevance to the topic of Fairphone and jack ports.
I would say having a headphone jack is better than not having one, but stop short of crying conspiracy. You would feel better if they didn't sell BT earbuds?
I'm saying it is very hypocritical and goes against their brand. If they simply came out and said: Look guys making phones sustainably cost too much, we need to sell higher margin items like dongles, BT earbuds and cases to have enough cashflow to continue manufacturing and R&D.
Ok, fair enough. I would say.
But trying to justify and greenwashing the whole ordeal is insulting. The tactic is straight out of Apple's "Think different" book. Paying more for reduced functionality. Only for them to sell you more accessories for even more money.
Is he wrong though?
Is he wrong though?
No.
Two identical replies from two different accounts at the same time makes me think I'm responding to a bot, tho.
Just unfortunate timing I would think lol
Great minds think alike I guess.
Yep same here. Also they're not capable of installing grapheneos which is kind of a deal breaker for me.
Isn't that up to the GrapheneOS devs?
The GrapheneOS team makes their hardware security requirments very clear.
Its up to the hardware manufactures to include a few additional components used for securely storing keys, so far Google Pixles are the only consistent line of products that do so.
So... they chose to make a very Pixel-specific OS and you're mad at Fairphone?
It's not about being pixel specific. They built high security OS that uses HW components to deliver that high security. It can't be delivered without them. These components are not google patented nor does GrapheneOS demands they use the exact pixel ones. GrapheneOS just refuses to lower security to support phones that lack these components, because manufacturers wanted to save maybe a $1 per phone by not including them at the cost of user security.