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[Cusor AI] apologizes after AI support agent invents policy that causes user uproar [in April 2025] (arstechnica.com)

submitted 1 day ago by Aatube@kbin.melroy.org to c/nottheonion@lemmy.world

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On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.

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[–] massive_bereavement@fedia.io 10 points 1 day ago

I foresee corporations cutting down on middle management by using AI bots instead. So while our media told us about a future where all manual labor is automated, in reality we're heading towards one where all management is at the whims of a reddit-fed Frankenstein monster chat bot.