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Im terrible with small talk. I recently just got a customer facing job, which I had been trying to avoid, and it has honestly helped me a lot. I think like some others have said, conversation is a skill. The more you do it, the better you get. Here is an actual tip though - if you just let people yap about themselves, they will love you for it. I get tons of compliments on my customer service because people love talking about themselves and I don't interrupt.