this post was submitted on 26 Feb 2026
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] heiligerbimbam@lemmy.wtf 9 points 4 hours ago (1 children)

I regret choosing the red pill; this reality is getting worse and worse. Can I go back to the 90s Matrix?

[–] UnderpantsWeevil@lemmy.world 6 points 4 hours ago

Can I go back to the 90s Matrix?

I've g̵o̴t̴ ̷ s̴̗̺͕͝o̴̜͐̊̇m̷̨͍͍͠e̴̹̕ ̵̡̿ ę̷͕̣͂̆̅r̵̡̪̈͂́̄̔͠r̶͍̲̤̀̏͋͑í̵̹̼̮̩͈̰̊͌͂b̴̯̎̎̅̕ļ̶̘͓̍ē̶̥̺̥̓̉̈͆͘̚n̸͚̳͉̫̪̣͔̬̈́̀̄̉̂̊͆̾̍̀͝ę̴͚͔̺̮̤̺̰͈̖̉̀̃̄̏̾͛ŵ̶̪͓͓͇̥̮̠̩̼̙̻̰͠s̸̼͖̬̦̟̝͊́̓́ ̷̡̨̢̫̖͔͚̻͙̩̈́̆͛̾̿̓̏͑̀̊̈ ̵̺̹͙̼̮̹͍̗̱͇̪͈͑͛̅͜͜f̶̣͊͂̾̾̈͝ǫ̶̛͇̥̖͓̦̳͇̩͙̩͑̇̾̇͊̋͌̇̍̃̏̈́͛̕ͅr̶͚͇̄ͅ ̴̌̋̓̄͊͂͋̈̀̇͐̀͘̕ ̷̡̨̖̺̫͈̪̫̲̩̘͉͚̗̳̖̜̗̣̭̩̩͕̙̯̦͔̟̠̝̣͎̝͍͇̝̅ͅỳ̷̨̛̛̤̹̖̞̙̺̮͇̳̙̤̟̘̦̙̃̄́̄̂̃̊̂̈́̿͛̇̍̀̌̍̎̊͑͗̆̔͘̚̕̕͝ͅơ̴̢̛͇͓̗͍͙̮̲̣̳͖͉͕̳̹̤̩̜̥͔̲̘̩̳̱̩͙̹̝̾͋͐̿͋̀͗̏̀͂͊͗̋̽͐̀̕͜͜͝ǔ̵̡͚͎̗͈̞̱͖̖͎̬̱̜̲͖͈̳̼̥͎́̊̊͐̀͑̈̀̍̂͋͐͆͒̚̕͘͘ͅ.̵̨̨̢̢̨͍̦̻̼̖̩̮̱̣̭̲̼͈̱̭̭͇̺͈̠̲̬̭͍͎̝̮͕̳͕͙̳̺͔̗̪̖̳̙̯͖̥̈́̿͌̌͊̽̈́̈́͛͋̏́̉̊͂̑̄͂̄̈̌͐͆̍̐͒̿̂͘͜͝͝ͅͅͅ

[–] U7826391786239@lemmy.zip 24 points 6 hours ago (2 children)

why don't they focus on fixing their cold soggy fries and shit-tier "burgers" first

[–] officermike@lemmy.world 11 points 6 hours ago

Can't speak to the burgers as I only ever order chicken fries from BK, but I will argue that their French fries have a more forgiving edible temperature range than McD or Wendy's. Still wouldn't eat 'em room temperature.

Costs a looot less money to order a wage slave around and tell shareholders everything's gonna be better now.

[–] ArgentRaven@lemmy.world 4 points 4 hours ago

Welcome to Burger King, I love you. Welcome to Burger King, I love you. Welcome to Burger King, I love you...

Yeah, I really don't care about the forced speech they do. Organic, natural speaking is way better than a script, and I don't require anyone at their job to say welcome, please, etc. It's a stupid solution in search of a problem.

Of course, I also don't eat at burger king or their rivals, so I doubt they care. Increase the quality, decrease the price. That's what would get me to go.

[–] supersquirrel@sopuli.xyz 17 points 6 hours ago
[–] Doomsider@lemmy.world 9 points 5 hours ago

Cool, so AI will be replacing the managers first.

[–] tyrant@lemmy.world 3 points 4 hours ago

Haha they just can't help but try and shove ai into everything. Down our fucking throats

[–] rc__buggy@sh.itjust.works 9 points 6 hours ago
[–] bjoern_tantau@swg-empire.de 13 points 6 hours ago

!aboringdystopia@lemmy.world

[–] Carmakazi@piefed.social 7 points 6 hours ago

IIRC Burger King was one of, if not the first companies to use computerized inventory/bookkeeping. And they used it to try and crack down on employees giving away extra food. It was a giant waste of money.

[–] Novis@lemdro.id 4 points 5 hours ago

Burger King, you're food ain't good enough, that's why you're losing money. It's not hte employees not being "friendly" enough cause, frankly, ain't no one giving a shit at a fast food job ANYWHERE. Improve your quality, pay your people and MAYBE you're employees and customers would be happy.

But no, I'm wrong and AI is the answer. AI will fix everything.

[–] rizzothesmall@sh.itjust.works 4 points 5 hours ago

Last time I ate at burger king I got food poisoning which lasted a week and stripped the lining off my guts and now I can't eat wheat without getting the shits.

Fuck that whole company.

[–] ModernRisk@lemmy.dbzer0.com 4 points 6 hours ago

I hope that the people who work at Burger King are able to quickly find new jobs. Better jobs.

[–] rumba@lemmy.zip 5 points 6 hours ago (1 children)

Companies have been doing this for decades, maybe centuries. They would hire a 'secret shopper' to come in, order something, and fill out a checklist for corporate. It was done in department stores and fast food chains, any place that was a franchise where theire name was on the line. Some places hired companies to check up on people, some places just hired individuals. The fast-food chain I used to work at hired a neighbor paid them in free food.

Managers make people say it, and reports check to make sure managers are doing their jobs.

The really cool part about how we used to do it was we didn't waste fuckloads of electricity/water to make sure managers were doing their jobs.

[–] deliriousdreams@fedia.io 8 points 6 hours ago (1 children)

They have been and while I'm fine with the secret shopper basically covertly checking the quality of the products and services, I'm not okay with this because I don't really need please and thank you from a service worker. I want quality services. Please and thank you sounds like lip service. You can be cordial without the BS niceties.

[–] rumba@lemmy.zip 3 points 6 hours ago (1 children)

The world runs on lip service. I don't love it either, but we're here

[–] deliriousdreams@fedia.io 3 points 6 hours ago

For now. Social norms are changing whether we like it or not.

[–] mr_anny@sopuli.xyz 4 points 6 hours ago

Burger Despot

[–] mr_anny@sopuli.xyz 3 points 5 hours ago

This is HR issue. They should make AI to oversee what happens in recruit event.

For me employment is agreement between responsive adult and company which is also represented by responsible adult.

Why not let responsible adults just handle the work like reponsible adults with minimal distraction from the company?

HR should hire responsible adults who will to do the job right.

-- Ahh shit. It's money issue. You can't hire responsible adults on minimum wage. Minimum wage cover bare minimum of what is needed to handle the job. AI will not fix that.

[–] DandomRude@piefed.social 3 points 6 hours ago

I think it's fair to say that pretty much all the dystopian visions of the future from literature and films have now become reality. Brave new world...

[–] you_are_dust@lemmy.world 2 points 5 hours ago

Burger King's quality has fallen off a cliff. I care way more about that then if the cashier says please and thank you enough times. As long as they aren't a straight up dick, I don't care.

[–] Pudutr0n@lemmy.world 3 points 7 hours ago (1 children)
[–] shrek_is_love@lemmy.ml 3 points 6 hours ago (1 children)

Burger King will teach your grandmother to suck eggs!

[–] Pudutr0n@lemmy.world 1 points 6 hours ago

idk bk is no Stinky Wizzleteats

[–] DarrinBrunner@lemmy.world 1 points 6 hours ago (1 children)

The worst major fast food chain by a mile, and they're pulling stupid shit like this.

Whatever your reasons are for paying ridiculous prices to eat crap at a place like this, they're not good reasons. You can do better, you're worth more. Stop abusing yourself.

[–] frongt@lemmy.zip 4 points 6 hours ago

Well that's just objectively untrue. Arby's and Subway are easily worse.

[–] titanicx@lemmy.zip 0 points 4 hours ago (4 children)

Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms. 

[–] MnemonicBump@lemmy.dbzer0.com 4 points 4 hours ago (2 children)

The only think I know Chick-Fil-A for is funding conversion therapy camps and fascist politicians. That's enough for me to never step foot in one

[–] bilb@lemmy.ml 1 points 3 hours ago

People who know this but still go there are hogs.

[–] HertzDentalBar@lemmy.blahaj.zone 1 points 3 hours ago (1 children)

Was it chick fil a that was buying artifacts illegally? Or was that hobby lobby? Lol same shit different pile.

[–] titanicx@lemmy.zip 4 points 3 hours ago

Hobby lobby, 

I think in BKs case working on food quality should come first. A thank you means nothing when they fuck up my order or the quality of the food is poor.

[–] UnderpantsWeevil@lemmy.world 2 points 4 hours ago (1 children)

Burger King employees are known for throwing food and punches at people.

Wait, what?

[–] titanicx@lemmy.zip 1 points 3 hours ago (1 children)

Always in news, usually some random chick in the hood that gets mouthy or some white dude that thinks he is God because he eats there.

[–] UnderpantsWeevil@lemmy.world 1 points 3 hours ago

Always in news

Fucking Sinclair bullshit. Local news is vile. Might as well be the god damned Klan running those stations.

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