this post was submitted on 26 Feb 2026
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268
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 8 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
100 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] deliriousdreams@fedia.io 8 points 7 hours ago (1 children)

They have been and while I'm fine with the secret shopper basically covertly checking the quality of the products and services, I'm not okay with this because I don't really need please and thank you from a service worker. I want quality services. Please and thank you sounds like lip service. You can be cordial without the BS niceties.

[–] rumba@lemmy.zip 3 points 7 hours ago (1 children)

The world runs on lip service. I don't love it either, but we're here

[–] deliriousdreams@fedia.io 3 points 7 hours ago

For now. Social norms are changing whether we like it or not.