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Our local Costco used to have a scanner gun at the self-checkout. I used to be a grocery cashier who prided himself on how quickly he could scan someone’s purchase. So I’d arrange my cart of stuff (for a household of six) in such a way that made scanning efficient. Then one day I get there and the scanner is gone. If I have to remove every single item from my cart I might as well use the conventional check-out because now self-checkout is far less efficient for me.
I should get a discount every time I do self checkout
I mean I'm literally doing what you pay people to do, so pay up
Me, waiting for age verification because I scanned a 0,0 alcohol free beer
In my experience those don't trigger the age verification.
They do in Germany
What happens when it gets triggered during self checkout?
The machine will stop working, the error message on screen will have to be verified by the assistant cashier standing nearby.
Sounds a whole lot like America. Same exact order of operations happens here.
They do in the US, at least in Minnesota. (In some respects the US is 50+ countries in a trench coat... and probably not much else, ready to flash our flaccid little Florida at unsuspecting victims.)
They do here in UK. It's entirely stupid.
In my local Lidl in Finland I was able to buy beer upto 2.5%abv without checkups, until about 18:00. The employee explained to me that during the day when they have more employees they let you buy it without checking, but in the evening they have less employees so less eyes on the self checkout.
Lol in Italy i buy gin without the check
And here the cheapest shit goes for like 7€
Depends a lot on the country and sometimes even between the store chains within the country. At my local store you can't buy anything age limited at the self check-outs, they start flashing and beeping and you gotta get your stuff and walk to the closest real check-out. And alcohol free drinks, like beers wines ciders whatever, are treated the same as the original versions, limited to 18. Heck, even candy pipes (tobacco pipe shaped liquorice candy, quite delish!) is age limited as it kinda-looks like a pipe and you know, think-of-the-children.
Pretty funny coincidence here
Drat, I liked not having to interact with anyone!
Next time this happens to you, may the comments here be a reminder: you didn't screw up, the machine is perfectly capable of screwing everything up all by itself.
Literally the last time I used self checkout, I had to ask the cashier for help, and he was like “🤷 what can I say, man? These things suck. At least I still have a job!”
If I accidentally put something in the bag before it scans, it catches it immediately, but if it double scans the barcode, it can't tell it overcharged and the employee has to cancel it 🤔
Funny enough at Aldi's if I scan the same two items fast enough it won't scan the second item probably for this purpose.
Had this happen this week at a Tesco Express. The only guy on the register had to call someone out from the back to remove the double-scanned Irn-Bru.
What made it extra awkward was that the staff door was directly down the aisle from the self-checkout, so I could see the employee marching down the aisle so they could deal with this shit and get back to whatever they were doing. I want those 2 minutes of my life back.
Guilty confession: I will sometimes just grab my things and start over at another station. It may be rude, but I imagine it's not any more work to cancel the whole transaction rather than edit a single item.
If you double scan something, it should wait to weight the second item scanned. Where I shop, the machine doesn't let you scan anything until you put the already scanned one on the scale. If where you are it relies just on cameras, then yeah, it could be faulty like you say.
You'd be wrong. I had the great opportunity of figuring out one store I know sets the "removable scanned item without supervisor input" at 3. For a cashier-operated register, mind you. The limitis for the shift lead to override for the cashiers and not for the person standing around the self checkout isle for customers.
And you'd think this meant 3 items on the bill regardless of their amounts. Nope. 3 items.
You can imagine how the rest of the business's operations looked like. I have to say, I'm impressed they somehow just... chug along just fine. A multinational chain in Europe.
Well, if they're cutting expenses at the end, they'll continue going this way.
For me most often it's because of incorrect item weight, not because I screwed up. Even if I go to another machine like some of you are suggesting, it would probably end up the same with me ending up wasting my time; and if it's not the first item, I suppose it might trigger a security warning (i.e. me picking up my items before paying).
I just pull and push on the scales.
Yeah, that sometimes works.
I've gotten pretty friendly with the woman who manages to self checkout area.
It's when they start scanning coupons that you don't know about that they have the hots for you. Fifty cents off toothpaste? 😳🥵
I guess we're not that friendly.
🥵
Its either that, or she's trying to tell you something else...
“If you want to run to aisle 5 real quick, I’ve got some secret coupons for deodorant too. Don’t run too fast now, wouldn’t want you to hurt yourself.”
So you're telling me you just don't skip and go to another machine and leave it for the staff to fix? Because truly it is not your problem, it is theirs.
I've been in a Dollar General store before, that had 4 self checkouts, that were all out of order.
There were 2 human run registers, but no humans to even be found.
I hollered across the store "DOES ANYONE EVEN WORK IN THIS MOTHERFUCKER?!"
Almost needless to say, an employee came to the register, but in hindsight, I probably should have just said fuckit and walked out with the merchandise.
Complaining about the service at the Dollar General 🧐🤵♂️🍸
I should have just started working there myself. Like fuck, what they gonna do, fire me?
I remember seeing somewhere. Possibly John Oliver doing a story on dollar general where he showed exactly that happening. Small town dollar general with one employee, merchandise everywhere cluttering the store. So a customer just started stocking the shelves to help the guy out.
Patience of a god for not doing that
i was forced to wait (under pain of "loss of customer trust rating") for ten minutes because they wanted to inspect and approve my purchase of a can of redbull because there was no one available with all staff busy.
that amount of time, had i been clocked in at my job, would have entitled me to a quantity of pay greater than the price of the drink.
When I was a kid you could just leave some cash/coins and take the drink in this situation lmao. Progress!
One of the many ways in which the world used to be better, indeed...
Nowadays if a store tried to be that lenient, they'd be robbed blind and bankrupted in short order. But that says more about people struggling and not having the resources they need to survive no matter how hard they work or how willing they are to work than it does about people being moral. It didn't take as many work-hours to afford rent or bills or food back then so people used to have the ability to not care if a little went missing every once in a while. Now there's no margin left and the squeeze only gets tighter and tighter.
Who forced you to wait? Was this one of those people who stand at the door? You know you can just walk past them right?
You must not have very good reading comprehension.
An ultimatum doesn't have to be a threat on your life, you DO realize.
If you don't want the outcome that they threaten you with, then doing what they instructed you not to do is not a constructive or productive course of action and you may wish to reconsider your strategy.
I've never had a problem with the scanners, I use them every week.
Then, just a few days, ago...
I got something I don't usually, it was supposed to be $24, but it rang up as $48. I was on the wrong hook, as it turned out. Anyway, I didn't want it for $48, so the lady had to help me. She happened to be standing about five feet from me when it happened, and she saw it happen before I asked her. She was taking care of it on her little device.
Thing is, when I noticed it scanned incorrectly, I accidentally put the coffee I was holding in my other hand in the bag without scanning it and without thinking.
So, as soon as she canceled the sale for the thing, another error pops up, which flustered me again, and I kid you not, I did the same damn thing, I put ANOTHER item in the bag without scanning it and without thinking about it or noticing. Like the fucking idiot I am. While I was apologizing for the first unscanned item ANOTHER error appeared.
She was very kind, dealing with the village idiot.
It's almost like the store should just have a professional there to do this for customers in the first place.
Management in charge of these decisions wildly underestimated how mindless customers are almost all the time.
I work retail and can feel my IQ drop when I am shopping vs working.
LPT never pick up anything except the single thing you're scanning.
So many times I've had to wait on the cashier to clear me, because I was holding a second item in my off hand, and it thought I was pulling a fast one