lol, one of our suppliers just changed to them 1.5 years ago.
Someone managed to fuck the portal software up so much that all the ö you type in a support case get replaced by o, both in the webview and the emails. The ä and ü work fine. It's extra fucked.
And our support team sits in Germany, we write in German sometimes. When we use English it is only for the benefit of their Tier 3 guys.
Plus the implementation of two factor sign in is now delayed by half a year already. It seems to me more developers could be helpful