this post was submitted on 15 Dec 2025
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An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

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[–] Digit@lemmy.wtf 49 points 1 day ago* (last edited 1 day ago)

"I wouldn't like to be caught without a second backup." -- Miles Edward O'Brian, Chief of Operations, Deep Space Nine. ("The O'Brian Principle").

"" -- Every free software advocate who has been on about this during the entire past 20 years and up to twice that, warning us about these kind of things.

Either the user controls the...

or, OP article story.

[–] morto@piefed.social 128 points 2 days ago (9 children)

Friendly advice: never put your entire life in the hands of a corporation!

Also, the migration from local storage to the "cloud" was never a good thing for us, and the small gain in convenience wasn't worth it, but most people don't seem to realize that.

[–] Omgpwnies@lemmy.world 38 points 2 days ago (8 children)

Cloud storage allows normal people to better realize a proper 3-2-1 backup strategy though, since it facilitates offsite storage.

That being said, my very important stuff is backed up to more than one cloud provider, just in case.

[–] cmnybo@discuss.tchncs.de 14 points 1 day ago (1 children)

Cloud storage is fine for your offsite copy as long as you encrypt your data before uploading it. The problem is that a lot of people are using it as their only copy.

[–] EndlessNightmare@reddthat.com 11 points 1 day ago

I consider it insane to not retain a local backup of anything that is important.

[–] MangoPenguin@lemmy.blahaj.zone 15 points 1 day ago (1 children)

Absolutely, then people go and delete the other copies leaving just the cloud, and think that it's somehow fine.

[–] Natanael@infosec.pub 4 points 1 day ago (1 children)

then ~~people~~ Microsoft go and delete the other copies leaving just the cloud,

Line Microsoft Onedrive repeatedly forcefully and silently enabling on-demand constantly, then occasionally fucking up and deleting unsynced files

[–] MangoPenguin@lemmy.blahaj.zone 1 points 1 day ago* (last edited 1 day ago)

Yeah stuff like that, but also the locally synced copy I would not trust no matter what as really any sync software can suddenly delete or corrupt files. Best to have at least 2 actual backups in place that are versioned and done daily or every few hours.

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[–] merc@sh.itjust.works 84 points 2 days ago (4 children)

How many cases like this aren't making the news? There are probably thousands of people who depend on Apple or Google or Dropbox and are suddenly locked out with no options.

[–] anugeshtu@lemmy.world 4 points 1 day ago

Oh man, my Dropbox situation was so fucked... unintentionally deleted directories, the Dropbox sync kicked in! Needless to say, never again did I trust a Cloud service. At least not in the way to be 100% dependent on it.

[–] jim3692@discuss.online 4 points 1 day ago (1 children)

I have managed to get to locked out of my own Nextcloud. It was encrypted, and I didn't know that I had to keep a backup of the keys in its config files. I only had a RAID1 for the user data.

[–] ThisGuyThat@lemmy.world 3 points 1 day ago

You do this once, but again when the pain wears off. Then encrypted back up keys stored in multiple locations becomes a religion.

[–] KelvarCherry@lemmy.blahaj.zone 10 points 1 day ago (1 children)

I've seen a handful of stories about Apple and Google locking people out of their entire digital lives. I think the reason people seem not to care is that most people don't have the mental bandwidth to go against the grain and move their entire lives off of Apple and Google services, especially when they bought into these devices with the hope of making their lives easier.

Truly, most people don't realize how dependent they are on megacorps. I've been finding that out repeatedly over the last year. I thought I was good because I don't pay for streaming services, buy video games, or order Amazon delivery... then I took inventory and realized how much I actually relied on YouTube, Twitch, Google Drive, and GitHub.

[–] merc@sh.itjust.works 9 points 1 day ago (1 children)

I also think it's hard to imagine that something that bad would happen to someone if they didn't really do something wrong. It seems like an online death penalty punishment, and you'd think that for that they'd really have to have proof that you were doing something horrible. It's hard to believe that they just make mistakes, and that having a human being review these cases costs them a few dollars, so they just let people's lives get ruined to increase their profits by 0.000001%

[–] buddascrayon@lemmy.world 4 points 1 day ago

Indeed. No one ever thinks that something like this would happen to them, until it does.

This article needs to be shared and reshared as much as possible so people understand the dangers of putting your faith in a large corporation like that.

[–] finitebanjo@lemmy.world 12 points 1 day ago

I personally know somebody whose online Microsoft account got banned with no explanation.

[–] kamen@lemmy.world 44 points 1 day ago (1 children)

Imagine having all your important data in just one place.

[–] Digit@lemmy.wtf 30 points 1 day ago (2 children)
[–] kamen@lemmy.world 18 points 1 day ago (2 children)

You either 1) have a backup or 2) will have a backup next time.

[–] Digit@lemmy.wtf 7 points 1 day ago (1 children)

That's what I keep telling myself.

I'll sort out my backup system, tomorrow.

And tomorrow never comes.

[–] Digit@lemmy.wtf 3 points 1 day ago (1 children)

[Genuinely did tell myself that last night... this morning...: [2025-12-16 02:40:20] rts do backups script... for tmro's early hard thing. just make a start. it can grow later. rsync to BOTH bb6/bkps/ and ovhtoo:/home/digit/bkps/.]

[–] Digit@lemmy.wtf 1 points 1 day ago* (last edited 1 day ago)

Spent the productive part of the day writing more precious things, inadequately backed up.

[Edit: But, at least it's of my own choosing. Not a corporation doing it to me, with future-faking promises to be faithful to my needs, and so on.]

[–] jjlinux@lemmy.zip 2 points 1 day ago

Some people, yes. 1 hit is what they need to start backing up. Others thay just know. Then there's the others, who Wil suffer again, and again, and... you get the idea 😞

[–] minorkeys@lemmy.world 37 points 1 day ago

Part of me is glad the liabilities of trusting these companies with the history of your life are validated. If you don't control access, you don't own it.

[–] ccunning@lemmy.world 158 points 2 days ago* (last edited 2 days ago) (2 children)

Their first party account is an interesting read and available on their blog here:
https://hey.paris/posts/appleid/

The post was updated yesterday with the following:

Update 14 December 2025: Someone from Executive Relations at Apple says they’re looking into it. I hope this is true. They say they’ll call me back tomorrow, on 15 December 2025. In the mean time, it’s been covered by Daring FireballApple InsiderMichael Tsai, and others, thanks folks! I’ve received 100s of emails of support, and will reply to you all in time, thank you. Finger’s crossed Apple calls back.

[–] inbeesee@lemmy.world 4 points 1 day ago

Even if this works, everyone cannot go through this process. Every Apple Fanboy be like, "this is why you have to buy two of every Apple product so if you get locked out of one half you still have your backup"

[–] londos@lemmy.world 92 points 2 days ago (4 children)

Second Update 14 December 2025: No luck so far, and not looking good. Anyone got a good lawyer to send them a letter and/or help me sue them? paris AT paris.id.au

[–] bonenode@piefed.social 94 points 2 days ago (1 children)

Even if they get back and correct all this, I hope the author learns a lesson and begins exporting his digital footprint to other services.

[–] witten@lemmy.world 25 points 2 days ago* (last edited 2 days ago) (1 children)

It's pretty clear he'll go right back to Apple like a dog to vomit.

[–] Rai@lemmy.dbzer0.com 32 points 2 days ago (3 children)

Uh … yeah, it’s his livelihood. He writes books on programming with Apple machines. Of course he’s still going to do the things he’s been doing his whole life.

[–] witten@lemmy.world 8 points 1 day ago

I dunno. If I had made my livelihood working in someone else's walled garden for years and years, and they unceremoniously kicked me out one day with zero warning, I might begin to question things a little bit??

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[–] Aceticon@lemmy.dbzer0.com 67 points 2 days ago (2 children)

If it's not in your hands in an open format it's not yours.

[–] bytesonbike@discuss.online 25 points 2 days ago

The Terraria dev who had his Google account locked out because of whatever bullshit.

Don't ever put anything secure/critical in places that aren't yours.

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[–] MudMan@fedia.io 57 points 2 days ago (6 children)

Not an "apple fan", an apple-focuse software dev deeply embedded in their dev community.

Which I suppose goes a long way to explain them being multiple terabytes in the hole inside Apple's ecosystem, and also why even having a separate backup would definitely not fix their problem in the first place.

[–] bytesonbike@discuss.online 59 points 2 days ago* (last edited 2 days ago) (1 children)

I think the root issue is still real, regardless of how much koolaid this person drank.

  1. Person buys a gift card from a brick-and-mortar store
  2. Apple says its fraud
  3. Locks account and refuses to elaborate
[–] MudMan@fedia.io 24 points 2 days ago (1 children)

Agreed 100%. I think it's understandable to feel schadenfreude on someone this deeply embedded being bit by the arbitrary business practices of big corpo in a worst case scenario type of situation.

But the problem is the business practices, not the person being affected. The guy's job feeding Apples gargantuan content engine doesn't make this alright.

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[–] adespoton@lemmy.ca 51 points 2 days ago (12 children)

I’ve been an Apple customer for 35 years. Had an Apple account as long as Apple has had such things. A few years ago (specifically, when Apple started retiring 32-bit apps from the App Store) I saw where Apple was going and created a dedicated account for my Apple ID that’s separate from the one I use for my contact for Apple services.

If Apple locked me out of my account today, I’d lose access to 14 years of app purchases on that account. That’s about it? And at some point I started using an alternative ID for some of my purchases, so I’d only lose access to some of them. And of course, I now keep copies of everything backed up, since they could vanish from Apple’s servers at any time.

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[–] socsa@piefed.social 8 points 1 day ago (3 children)

I'm kind of confused why someone would try to pay for an ongoing cloud subscription by buying a $500 gift card.

[–] pupbiru@aussie.zone 29 points 1 day ago

sometimes stores have sales that includes gift cards so you can get $500 of apple credit for 20% off

[–] paris@lemmy.blahaj.zone 7 points 1 day ago (1 children)

Without reading the article, my guess would be a Christmas/birthday gift to them.

[–] buddascrayon@lemmy.world 11 points 1 day ago* (last edited 1 day ago)

You try reading articles before commenting on them. Because as the person you're commenting to stated, the article says they purchased the gift card themselves.

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