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Typical 7 news sensationalism, it was a tech issue on the frontend affecting app and web services. Transactions worked fine, no one was 'locked out' of their account.
Last line of the article:
Other services including ATMs, online and in-person payments, including tap and pay, were unaffected..
Pain in the ass, sure. But not as bad as all that.
Mate I literally posted this because I was locked out of the app for 3 hours meaning I could not withdraw money I needed to. It came back up around 6:15, I know because I was checking it every ~10 minutes.
Does CBA not add a virtual card to the phone's wallet? I don't need to actually open my bank's app to make a purchase swiping my phone. I only need to unlock the phone (and you can configure it to make small purchases with the phone locked if you like).
Yeah I believe you, the app wasn't working for me, either. I was using my card all afternoon with no problems though. Not locked out of anything.
I've been running cardless for years at this point. Haven't seen a wallet in yonks.
Still 100% the news was going for views and harping it up. I liked the byline however, ‘We are very sorry for the inconvenience. Thanks for your patience.’ really encaputaled my feelings of annoyance at the time.