Typical 7 news sensationalism, it was a tech issue on the frontend affecting app and web services. Transactions worked fine, no one was 'locked out' of their account.
Last line of the article:
Other services including ATMs, online and in-person payments, including tap and pay, were unaffected..
Pain in the ass, sure. But not as bad as all that.
Yeah I believe you, the app wasn't working for me, either. I was using my card all afternoon with no problems though. Not locked out of anything.