934
Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit
(www.businessinsider.com)
Fire the executives responsible.
this post was submitted on 18 May 2026
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Let they who reap the benefits of success be also reamed by the flames of failure.
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(10 replies)
Last time I ordered from them. I selected pick up and waited until a few minutes before the time was up to leave to get it. When I got there on their screen it showed my name and ready. I waited an additional twenty minutes to get my pizza. Don't know if the people working there marked it completed or if it was their system but I haven't been back in a while.
As someone who worked in fast food in quite a few different places it is very common in my experience that orders are marked complete before they really are.
The stats matter to the heads, so the managers keep up the stats to look good. That is why when you go through a drive through and they ask you to pull up? They are wiping that order so it looks as if it was done faster and bringing it to you when it's really ready.
It's a classic thing of stats being focused on to the point that the stat is essentially made useless since it gets cheated.
I haven't worked FF in roughly 10-15 years though, and this was my experience, so grain of salt and all that.
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(1 replies)
Clown timeline
This is exactly how Skynet started
While it may not work well for everyone, this is my solution: How To Make Pizza Hut's Pan Pizza At Home | Allrecipes - YouTube
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(4 replies)
To me it sounds like the suit should be against Doordash not Pizza Hut.
Unless the contracts say you gotta deliver orders right away, not much they can do. They didnt have to outsource their delivery, they could have used their own drivers.
"We're a franchise and we want to cheap out on a working system by implementing a new technology which is a sycophant AI full of bugs and problems, which has a high risk of causing us a shit load of money. But then we get angry and sue if it doesn't work."
Well, you get what you paid for.
It's like the early days of the internet. Companies like airlines going online with their ticket system with little to no cyber-security, and then complain when loads of people fly for free by just giving themselves a free ticket or lose loads of money by a simple bug charging people $0.
Maybe wait for a proper and safe working system instead?
Tell me you didn’t read the article without telling me.
franchisee Chaac Pizza Northeast accused Pizza Hut of forcing stores to adopt Dragontail, a delivery-management platform that Pizza Hut described as using artificial intelligence to "optimize" food delivery, despite what the suit calls obvious incompatibilities with Chaac's business model.
I'm all for hating ai bullshit but some people do so to blindly
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(4 replies)
There's an edible tracker in the sauce
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