this post was submitted on 11 Jun 2026
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It also draws a bunch of negative attention to Samsung for this scummy move. Ideally more media pick this up.
That samsung doesn't have a replacement drive in stock is a blatant lie. They just want to sell him one for the inflated price.
They never used to give you full refunds when these drives lost value over time. And if they did it wasn't what you paid origionally. Now their price is ballooned and suddenly they are eager to do so.
It's extremely clear what Samsung is doing here.
Edit/Addendum that i take no credit for:
Evidently it's against their own warranty terms: https://semiconductor.samsung.com/consumer-storage/support/warranty/
Also in that policy, however:
Shitty? Absolutely. Legally sound? Honestly, I don't think there's a chance in hell Samsung loses this... but is it worth the negative PR?
How is that not completely and clearly contradictory?
It's basically just a shortcut instead of inserting "up to the amount you paid for the product" in every single place they mention payment, which I assume is many.
TBH, I think Samsung easily wins this in court, but is it worth the negative press? I'd argue that they've already lost more than they ever stood to save, but maybe they're worried this will turn into a trend that would cost a lot more 🤷♂️
They say that in a paragraph where they attempt to limit their liability, not in the part where they inform you of their actual warranty policy.
But I guess we'll find out in time where this ship ultimately runs onto land.
I like Rossman but he is in the wrong here unfortunately.
In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing.
On top of that a lot of sellers will try to compensate you in some way, but they really dont have to.
Should samsung eat the cost of issuing a new disk for goodwill? Sure we think so but that is entirely up how much they value their brand name.
Except that in this case, the bad PR is manufactured by louis
Samsung allegedly not "being able" to resolve the issue is doing a lot of heavy lifting here as there drives are very much still being actively sold and, in fact, in stock.
Samsung needs to honor their warranty by replacing a defective product with a functioning product.
And what cost would they be eating? They make products and cover these product under warranty. Replacing a percentage of these should have already been factored into the price. These drives are expensive to us now due to shortages, not because Samsung has suddenly incurred massive additional costs in fabricating them. They just make more money sending them elsewhere.
They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution.
I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated.
I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves.
Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous.
Its crazy that a small claim made the news to be honest.
It's probably because it's Louis Rossmann against Samsung (both giants in their respective fields)...
It's definitely because of Louis. He's been doing a lot of work in the right to repair field, as well as this whole fuckin fiasco that Bambu (the 3d printer company) got themselves into by violating the LGPL license with some software. Streisand'd themselves good on that one.
This is obviously more about dust Louis is kicking up than the claim itself.
But samsung has so much money that it is splashing up against the baseboards in their offices. There really is no reason for them to nickel and dime their customers like this, especially not where they are just straight up morally obliged to replace the product.
I sincerely hope this affects them more than it would've just honoring these warranty claims like they should in the first place.
Even a small court can have a notable impact when it's between not able figures.
This is less about the case and more about the message. Hench why it makes the news.